ManageEngine Is generally a complete ITIL enabled helpdesk application which can be accessed using the internet browser from a single point.  They provide integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. Apart from this you can integrate an extra module for Remote Desktop support which is called Desktop Central and also this Software has the add on feature for a centralized software deployment tool something like Windows Software update Service(WSUS). The Asset scan will search everything in an Enterprise network and keep the record for every Workstations, Servers, Routers, Switches, Printers, and Scanners  later you can use it for a Remote Desktop, Asset inventory, Audit the history of an asset, Track the asset ownership. So that’s all about MangeEngine in a nutshell.

Lately we experience a problem in our Enterprise network which is mixed OS environment having Windows XP and Vista for workstations. I believe ManegeEngine was not coded well for Vista because often it was displaying blank pages. As it could be a problem related to ActiveX  and tried enabling all the required activex in IE but it was in vain. After all the great effort we received the workaround from MangeEngine.

• Click Start> Run

• Type in secpol.msc

• That will bring you to Vista’s security policy system. Once you are there Navigate to  Local Policies > Security Options and then find “Network Security: LAN Manager authentication level”

• Double click on it and change the setting from “Send NTLMv2 response only” to “Send LM & NTLM — use NTLMv2 session security if negotiated.

• Finally restart the computer and try to access the ServiceDesk!

• You can deploy this as a group policy in your network if you have many vista desktops

This can be applied to Windows Vista, Windows Server 2008, Windows 7